Service Level Agreement (SLA)
The Saudi Health Council is committed to meeting the expectations and needs of its beneficiaries through its various electronic services, in accordance with the Terms of Use Agreement, which defines and clarifies the users’ roles within the electronic portal and enables them to benefit from the available services. For more information on all e-services,
click here .
Help and support
The Saudi Health Council Portal offers assistance and support for as many clients as possible through readable content, multimedia, detailed information, and links to various forms of assistance, such as
FAQs and
Communication Channels.
Privacy and Confidentiality
The Saudi Health Council places privacy and confidentiality of user information at the top of priorities; and regards the privacy and confidentiality policy as part of the terms and conditions for using the Saudi Health Council Portal. For more information about the privacy and confidentiality information, please visit the
Privacy Policy page .
Communication and engagement channels
The Saudi Health Council is committed to interacting and responding to all client inquiries through the
Contact Us.
| # | Service Name | Execution Time | Availabilty |
|---|
| 1 | National Health Research and Studies Portal (Nahr-Sab) - Access Request | 5 business days | 24\7 |
| 2 | National Health Research and Studies Portal (Nahr-Sab) - Viewing | Immediate | 24\7 |
| 3 | National Health Research and Studies Portal (Nahr-Sab) - Downloading | Immediate | 24\7 |
| 4 | Employment Verification Service - Inquiry | Immediate | 24\7 |
| 5 | Electronic Statistical System (Sanadak) - Establishment Registration | 5 business days | 24\7 |
| 6 | Electronic Statistical System (Sanadak) - General Indicators List | Immediate | 24\7 |
| 7 | Electronic Statistical System (Sanadak) - Survey List | Immediate | 24\7 |
| 8 | Council Members’ Portal - View Meeting Schedules | Immediate | 24\7 |
| 9 | Council Members’ Portal - Access Meeting Minutes | Immediate | 24\7 |
| 10 | Manqoolat Portal - View | Immediate | 24\7 |
| 11 | Data Request Service - Data Sharing Request | 7 business days | 24\7 |
| 12 | Personal Data Owners - Right to be Informed | 30 business days | 24\7 |
| 13 | Personal Data Owners - Right of Access | 30 business days | 24\7 |
| 14 | Personal Data Owners - Right to Rectification | 30 business days | 24\7 |
| 15 | Personal Data Owners - Right to Erasure (Destruction) | 30 business days | 24\7 |
| 16 | Personal Data Owners - Right to Object | 30 business days | 24\7 |
| 17 | Personal Data Owners - Right to Restriction of Processing | 30 business days | 24\7 |
| 18 | Personal Data Owners - Right to Data Portability | 30 business days | 24\7 |
